Configure organisation emailStep 1 of 3
Choose a mail server
Send SimplyDo's emails through SimplyDo, your own mail server or Microsoft 365.
SimplyDo sends notifications, announcements and other emails to the people in your organisation. You choose how they’re sent:
- SimplyDo’s mail server: the default. Nothing to set up.
- Your own SMTP server: emails come from your own domain, and only your server handles your people’s names and email addresses.
- Outlook / Office 365: emails are sent from a Microsoft 365 mailbox you connect.
This is the default, and there’s nothing to set up. Emails come from a SimplyDo address on your organisation’s behalf. If you’ve switched to another option, you can switch back at any time.
In the admin area, open Settings from the side menu, then the Email tab.
Under Mail server, open the menu and choose Send email through SimplyDo’s mail server. The change saves straight away, and the mail server settings disappear.
SimplyDo connects to your mail server over SMTP and sends from your own domain. Ask your IT team for the server’s details, and for an account SimplyDo can send from.
In the admin area, open Settings from the side menu, then the Email tab.
Under Mail server, open the menu and choose Send email from another domain through my mail server. Mail server settings appear below.
Enter your server’s SMTP host and SMTP port, for example port 587.
Under Encryption, choose what your server expects: No encryption, Use SSL or STARTTLS after connect.
Enter the From name and From email people see on emails from SimplyDo.
Enter the SMTP username and SMTP password SimplyDo signs in to your server with.
Click Test current settings to check SimplyDo can connect. A message tells you whether it worked, and why not if it didn’t.
Click Save settings. SMTP settings updated confirms the change.
From then on, SimplyDo sends all of your organisation’s emails through your server. If it can’t connect, emails aren’t sent, so test the settings again after changing them on your server.
SimplyDo sends emails from a Microsoft 365 mailbox you connect, such as a shared innovation team account.
In the admin area, open Settings from the side menu, then the Email tab.
Under Mail server, open the menu and choose Send email through my Outlook/Office365 account. A Microsoft Outlook section appears below.
Click Connect to Outlook and sign in with the Microsoft account SimplyDo should send from.
Microsoft then asks you to let SimplyDo send email as that account. Accept, and you’re brought back to SimplyDo, where the account is listed with when it was connected. Until an account is connected, emails are sent through SimplyDo’s mail server instead.