Direct messages are only there if your organisation has turned them on. If you don’t see the envelope at the top of the page, they’re off.

Who you can find when you look for a recipient depends on your organisation’s settings:

• If your organisation lets you see everyone in it, you can find and message anyone.
• Otherwise, you can find the people you already work with: everyone on your ideas’ teams, the members of groups you lead, and your organisation’s points of contact. If you manage a challenge, you can also find the people taking part in it.

Your idea’s team also has a chat of its own, which you open from the idea. See message your idea’s team.