Many organisations let you sign in to SimplyDo with the account you already use for work, such as Microsoft, Google or your organisation’s own sign-in page. This is called single sign-on. If that’s the only way you sign in, and you’ve never set a SimplyDo password, your account is managed by your organisation’s identity provider rather than by SimplyDo.

What you can’t change in SimplyDo

• Your name. On the Profile page of your settings, your first and last name are greyed out.
• Your email address. On the Email & Security page, your current address is greyed out and there’s no way to enter a new one.
• Your profile picture, if it comes from Microsoft. Some organisations copy your Microsoft photo into SimplyDo. The Profile page then says your avatar was set from your single sign-on account, and you can’t choose another.
• Your password and multi-factor authentication. There’s no SimplyDo password to change. Your organisation’s sign-in page decides how you prove it’s you, including any second step such as a code or an app.

Each time you sign in, SimplyDo copies your name and email address from your work account, so a change made in SimplyDo would be replaced at your next sign-in anyway. If your organisation connects SimplyDo to Microsoft, your job title and department are copied too. Signing in through an organisation also makes it your primary organisation in SimplyDo.

What you can still change

Everything else is yours to manage: your tagline, professional profile and links, your interests, your language and phone numbers, which organisations you belong to, your logged-in devices, your notifications, your API tokens, and deleting your account.

If something is wrong

Ask your organisation’s IT team to correct your name or email address in your work account; it will update in SimplyDo the next time you sign in. They’re also the people to contact if you can’t sign in or need your password reset. Your SimplyDo administrators can help with anything inside SimplyDo.

If you also have a password

If you registered with an email address and password and later started signing in with your work account, you keep the Email & Security settings: you can change your email address and password and set up multi-factor authentication. But whenever you sign in with your work account, SimplyDo still copies your name and email address from it.

Some organisations don’t let anyone change their email address, whichever way they sign in. In that case Email & Security says so and you’ll need to ask your administrators.